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User profile for user: zdenek99
zdenek99 Author
User level: Level 1
19 points

Sync iCloud issue

Three days and I still don’t know what to do. My files and photos from iCloud don’t sync with MacBook. I can see them but they cannot be downloaded. I can download them in iPhone and iPad, but not into Mac. I tried everything - sign out from Mac, restart and so on and nothing changed. What helps, is only restart my Wifi, after that it works but until i shutdown (close) my Mac. After waking up, it’s doing again - cannot download from iCloud (even through web iCloud). Don’t know what to do… And don’t know but may be it has happened after new macos 15.1

MacBook Air 13″, macOS 15.1

Posted on Nov 20, 2024 11:02 PM

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5 replies
User profile for user: Richard.Taylor
Richard.Taylor
User level: Level 6
10,314 points

Nov 21, 2024 11:40 AM in response to zdenek99

zdenek99 wrote:… What helps, is only restart my Wifi, after that it works but until i shutdown… Don’t know what to do

I don't either. The wifi thing is disturbing, though. Can you try a different internet source? Have you tried using your iPhone as a HotSpot for wifi?


You restarted, but have you tried to re-start in Safe Mode? This bypasses certain potentially disruptive processes. Safe Mode is different for different computers, so see this: 

           Start up your Mac in safe mode - Apple Support 


Let us know…

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User profile for user: zdenek99
zdenek99 Author
User level: Level 1
19 points

Nov 21, 2024 1:34 PM in response to Richard.Taylor

Tried Safe mode, but it did not help. When I try different source of wifi (iPhone hotspot) it works. So I do not know, if it's problem with wifi or Mac. Diagnosis of wifi shows normal, everything (including IPTV, Xbox, PC), except sync iCloud, works normally. It looks like when the Mac falls asleep, it interrupts wifi and when connecting again by waking up, it cannot connect to iCloud again. When I restart my wifi, it works, but again- only until Mac falls asleep...

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Sync iCloud issue

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