Refund for amount charged for canceled subscription

Question

Refund for amount charged for canceled subscription

I have subscribed for muscle monster app which offered free subscription for a week and then payment was supposed to get deducted on 22 November 2024 in case I dont cancel.

Kindly note that I canceled the subscription on 19 or 20 November 2024 I.e., within free trial period despite of this I am being charged for the subscription fee for that app.

Further I am unable to see the invoice for that app in the refund section to raise a refund.

kindly refund the amount at the earliest since I was not at fault.

iPhone 14 Pro

Posted on Nov 21, 2024 7:09 AM

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Answer 1

Limnos

Level 10

418,795 points

Nov 21, 2024 9:13 AM in response to Sahilpiplani1

You will have to call Apple and ask them. Frankly if you do not see the subscription charge then you were not charged anything so I don't know how you were charged unless you subscribed directly with the app provider. In that case you need to ask them for the refund.

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Answer 2

Mac Jim ID

Level 7

26,231 points

Nov 21, 2024 9:24 AM in response to Sahilpiplani1

What is the exact description of the charge that you see?

If you sign up for the free trial directly with the company, it bypasses Apple's ability to manage the subscription and will not show up as a purchase when you attempt the refund. This occurs when you accept an offer on that companies website or for EU customers when using a third party App Store.

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