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What causes a white spot on an iPad Pro screen?

There is a large white spot which seems to be lighted from below on my iPad Pro 14.4.1 model. It causes a glare and is very uncomfortable. Can someone help? How can something like this be happening to a product which carries the name APPLE???? I thought it was one of the best brand. This was a gift from my son and as I am nearing 60 it is becoming increasingly difficult to use it. I mentioned that it was a gift so that I do not get a suggestion that I should discontinue using it. This product has a lot of emotional value for me. Please help!!!!


[Re-Titled by Moderator]

Posted on Nov 22, 2024 11:05 AM

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Question marked as Top-ranking reply

Posted on Nov 22, 2024 12:20 PM

This complaint, in context of bright spots appearing on the screen of an iPad, was often noted with the iPad Pro 10.5 and the closely related iPad Air3. This is not to say that the problem is itself common, merely that the complaint appears to be common to these models of iPad.


Of complaints that have appeared within this community forum, the issue seems to focus upon bright patches (of varying intensity between affected devices) typically occurring in a region 1-2” above the Home button (as viewed with the iPad in the “Portrait” orientation - with the Home button at the bottom of the screen).


The bright patches appearing on the iPad Pro 10.5 / Air3 screen, where apparent, directly correlate to an area of the underlying logic board that incorporates the electrical connectors for the display - and the touchscreen controller. This issue can only be corrected by having the iPad screen replaced.


Anecdotal comments (from reports appearing within this Support Community) suggest that when “inspected” by technicians, displays exhibiting this phenomena are generally considered to be fault-free - until such time as an inspection relates to a possible trade-in, at which point an affected screen has reportedly been described as having been damaged or defective, significantly reducing or eliminating any residual trade-in value.


The potential issue and its cause have never been publicly acknowledged by Apple.


I hope this is in some way helpful to you - if only in confirming what is known about this issue.

1 reply
Question marked as Top-ranking reply

Nov 22, 2024 12:20 PM in response to Pmagu

This complaint, in context of bright spots appearing on the screen of an iPad, was often noted with the iPad Pro 10.5 and the closely related iPad Air3. This is not to say that the problem is itself common, merely that the complaint appears to be common to these models of iPad.


Of complaints that have appeared within this community forum, the issue seems to focus upon bright patches (of varying intensity between affected devices) typically occurring in a region 1-2” above the Home button (as viewed with the iPad in the “Portrait” orientation - with the Home button at the bottom of the screen).


The bright patches appearing on the iPad Pro 10.5 / Air3 screen, where apparent, directly correlate to an area of the underlying logic board that incorporates the electrical connectors for the display - and the touchscreen controller. This issue can only be corrected by having the iPad screen replaced.


Anecdotal comments (from reports appearing within this Support Community) suggest that when “inspected” by technicians, displays exhibiting this phenomena are generally considered to be fault-free - until such time as an inspection relates to a possible trade-in, at which point an affected screen has reportedly been described as having been damaged or defective, significantly reducing or eliminating any residual trade-in value.


The potential issue and its cause have never been publicly acknowledged by Apple.


I hope this is in some way helpful to you - if only in confirming what is known about this issue.

What causes a white spot on an iPad Pro screen?

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