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Hi. I want to change country for my account in App Store from USA to Russia + Visa.
But i have $0.38 on my balance and cannot spend it before. Can you reset my balance manually? Thanks!
[Re-Titled by Moderator]
iPhone 11, iOS 18
You’ll either need to spend it or if it’s not enough to purchase a product or service, you’ll need to contact Apple Support to have your account set to zero. As an alternative, add a payment method and purchase an item for more than your account balance. The purchase will first be withdrawn from your account and then any remaining balance with be charged to the payment method in your account. If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
Hello!
I see you want to empty your account balance. This is not something the people on this forum—other users like yourself—can do for you. You can use one of the methods below:
1) If you are trying to empty your balance and still have a valid credit or debit card from your original country, you may purchase an item from the App or iTunes Stores for more than your balance. The remainder will be billed to your card, leaving you with nothing in your account balance. This is the easiest solution (you can do it yourself!), plus you get to use your money for something for yourself instead of donating it to Apple.
2) Alternatively, you could ask Apple Support to remove and keep the balance. Use this link Apple provides to take you directly to the managing and editing an Apple Account people who will do this for you --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198
This is more direct than using Official Apple Support which will just eventually lead you to the same place after some searching.
If the above direct link does not work for you, go to https://getsupport.apple.com/?s=n , enter “empty balance” or “zero balance” in the search line, press enter to search, then on the next page select “Clear Apple Account balance”. On the next page select a chat or telephone call option.
Alternatively give Apple a phone call. Find a list of telephone numbers at: Contact Apple for support and service - Apple Support
When asking about this because you are changing regions, take a look at this article:
Change your Apple Account country or region - Apple Support
Have a great day!
P.S. The general support link at Official Apple Support takes you to the top level of the help search menu from which you then have to do additional searching. The direct contact links I provide are the ones that Apple provides specifically for people wanting to ask them to remove balance.
How can I empty my Apple Account balance to change the country?
