Assistance Required for iTunes Application Issue During iPhone Reset

Question

Level 1

4 points

Assistance Required for iTunes Application Issue During iPhone Reset

Hi All,

We are encountering an issue while trying to reset iPhones using the iTunes application on the Company laptop. The iTunes application crashes midway through the process.

while iTunes is restoring the software on this iPhone -- iTunes is crashing.

we tried to hard reset the iPhones - iPhone SE 3rd generation, iPhone 13, iPhone 13mini, same issue we are facing.

can someone help on this.

Thanks

iPhone 14, iOS 18

Posted on Dec 2, 2024 6:31 PM

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Answer 1

javaliga

Level 10

119,981 points

Dec 2, 2024 6:41 PM in response to Imsurya0717

Check your computer’s security software (especially since it is a company's laptop). You might need to update, change, or uninstall software that could be interfering with your computer's connection with the Apple Devices app or iTunes. For more info, see:

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

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