Issue with Apple ID Verification Code

Hello,

I created an Apple ID, but when I try to sign in, two-factor authentication asks for a code sent to my phone. However, it says the phone number can't be processed right now. Could you please help me understand the issue and how to resolve it?


Thank you in advance!

Posted on Dec 9, 2024 1:50 AM

Reply
1 reply

Dec 11, 2024 8:47 AM in response to aizirek112

I have problem since 4-5 Dec. Had 2 chats with the support - on first they suggested to wait 24hrs, on the second they suggested to make the call with the support. On the call (already 9th Dec, had no access for 4 days) they suggested to initiate password reset procedure and use another phone (even when I know password, has my mail and phone working). On next day I receive email that says I should wait until 23Dec to "receive a text or phone call at this number when your account is ready to recover", whatever it means... Never made this procedure so I don't know what to expect.

In any case I'm sure that the problem on the Apple's side because I know few people who faced the same problem at the same time period plus some amount of posts on the Internet.


@aizirek112, you can try to create new account with iCloud mail like suggested in this reddit comment. In my case it will not help as I need to login to the old one...


P.S. Have my work account blocked, right now using personal via passkey verification to post tis message. Phone verification is broken.

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Issue with Apple ID Verification Code

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