iTunes “authorise this computer” no longer working

Question

Level 1

33 points

iTunes “authorise this computer” no longer working

I use iTunes (on Windows 11) to store my iTunes library, and synchronise subsets to my iPod, iPhone and iPad. This setup has worked OK for years.

Today, I am getting warnings that my computer is no longer authorised and, despite following the advice to (re) authorise via the iTunes “account” menu, the error message keeps repeating. I am not above the five devices limit. Even deauthorise/reauthorise doesn’t seem to work.

Has something changed? Any suggestions for resolution?

Thanks

iPad Pro, iPadOS 17

Posted on Dec 10, 2024 2:24 AM

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Answer 1

turingtest2

Level 10

275,658 points

Dec 10, 2024 3:58 AM in response to duerded

I suspect you are only seeing this issue with downloaded purchased songs. There seems to be an occasional issue where these are either corrupted or not decrypted properly after download. Reauthorizing the computer doesn't help. Right-click a song with this issue in your library and click remove download, or delete it if that option isn't offered. If asked to hide the track from your purchase history say no. If the item remains in the library click the cloud symbol to download it, if it disappeared close iTunes and reopen and it should show with the cloud link that allows a redownload. If the problem persists use the https://reportaproblem.apple.com/ site to request help.

tt2

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Answer 2

duerded Author

Level 1

33 points

Dec 10, 2024 5:21 AM in response to turingtest2

Many thanks tt!

It was showing 16 “problem tracks” but I only had to redownload two of them before the whole thing cheered up, and all three devices are synching properly again. Very unhelpful error message and suggested action IMHO, but your fix works very well.

Much appreciated.

Derek

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Answer 3

turingtest2

Level 10

275,658 points

Dec 10, 2024 6:05 AM in response to duerded

You're welcome. 🙂

tt2

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