What can I do if iTunes aborts my backup?

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Level 1

4 points

What can I do if iTunes aborts my backup?

getting new phone. I have never backed up my phone to my current computer which is a new surface. I plug my Iphone 12pro into Windows 11 computer. Itunes recognizes it. Never had backup. Hit to manually backup. It starts the backup... goes into stage 2 for a long while and then just quits.

I unstalled the Itunes app and reinstalled it. Turned on and off the Iphone. Authorized and reauthorized. Rebooted numerous times.

How can I get my phone to backup to my computer. There is 200 gb on phone. My surface has 1.5 terrabytes free.

[Re-Titled by Moderator]

iPhone 12 Pro Max, iOS 18

Posted on Dec 28, 2024 4:06 PM

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Answer 1

turingtest2

Level 10

275,784 points

Dec 29, 2024 2:36 AM in response to pachy10

There are two versions of iTunes, one from the Microsoft Store, the other a traditional setup.exe type installer from apple.com. The two store backup data in different locations, so swapping from one to the other might help with your issue. I'd also advise making an additional backup to iCloud.

If you don't have to give away the old phone before you get the new one see Use Quick Start to transfer data to a new iPhone or iPad - Apple Support which might make the transfer process easier. You should still make a backup.

tt2

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Answer 2

6x6

Level 6

16,526 points

Dec 28, 2024 4:31 PM in response to pachy10

Try the newer Apple Device app instead. It replaces iTunes when it comes to backups and synchronization. You'll find more information here: Download iTunes for Windows - Apple Support.

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