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Apple Music doesn’t play music without VPN

Apple Music is unable to play music out of VPN. That makes using the service not convenient for daily experience. Every time when I want to listen any music in Apple Music I have to turn on VPN first after that music starts playing. Has anyone encountered anything like this? How to fix that?

iPhone 15 Pro, iOS 18

Posted on Jan 11, 2025 5:17 PM

Reply
5 replies

Jan 12, 2025 8:16 AM in response to Rewind29

It's almost certainly not a bug in iOS. If it were, there would be millions of people reporting this issue, and there are not. It's almost certainly a problem with one of the following:


  1. Your carrier
  2. Your iOS settings
  3. Your cellular plan or settings (i.e. data restrictions, security features, or "data saver" features)
  4. Something installed on your iPhone (i.e. VPN profile, DNS profile, other installed profile)


Therefore, a few more things to check on:


  • Check: Settings > Apps > Music > Cellular Streaming > High Quality/High Efficiency (not NONE)
  • Please check Settings > General > VPN & Data Management. What all do you have listed there? Any of the items there could be the issue because they can have a direct effect on network functionality. You may want to consider temporarily removing all of them while you are troubleshooting. Removing variables is a critical part of troubleshooting.
  • Also, login to your cellular account on the web and look for any settings that offer enhanced security or "data savers" features from your carrier. If you find these, disable them.

Jan 11, 2025 5:47 PM in response to FishingAddict

iPhone is connected to a cellular connection. Apple Music plays music while iPhone is connected to a WiFi network at home, also music plays when VPN is turned on during cellular connection. But when I try to listen music by cellular connection without VPN, it doesn’t play. Music doesn’t play when I use cellular connection without VPN.


Support of Apple and Mobile operator can’t decide this issue. They don’t understand what’s happening.

Apple Music doesn’t play music without VPN

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