Apple trade in issues / bugs

Hi BoseBabu,

Welcome to the Apple (user-to-user) Community!

Re: Apple trade in issues / bugs

Commiserations on your trade-in experience, seems we do not get to hear from those with no complaints.

I understand you have been unable to complete the trade-in.

Wondering what assistance, if any, that you would like from us, as we'd like to help you solve this, if you wish.

Good to know you found a way through your first (phone-number) obstacle

Re: 2) I have put the the details of my address it says use recommended address which is same as what I input

You may need to check that your shipping address matches the address listed with the payment method-provider.

All the best :-)

As brbo has pointed out, we are all other end users here, not Apple. Apple will not see your issue here, and we cannot process complaints.

The best help we can offer is have you contact Apple support directly. In spite of a somewhat misleading forum name (Apple Support Communities), Apple are not here except for a small moderation staff who seldom respond in the forums.

Apple uses "partner" firms to manage Trade-in. If you feel you encountered a systemic issue, I recommend you pen a cogent business letter and snail-mail it to Apple HQ.

Letters get traction; emails and phone calls get misdirected. I managed the support/complaint processes for a major player in a different sector for a decade, so I have some hands-on knowledge of how to get customer feedback to people who need to see it.

Apple no longer has an electronic means for reporting issues with sales, service, or support, only product feedback. The product feedback section has no category for the type of problem you have encountered.