iPad Activation Lock Removal
My little brother tried to sell his iPad online. Then the "potential buyer" asked if we can sign to his account and check if it works as he is in Russia and he cannot do so. Then, after his manipulation and gaining access to the device remotely, he locked the iPad. Now, we cannot sign in to it. My brother sent a request to remove the activation lock, but the case was rejected. Today, I called the Apple Support in Türkiye. They said that there were only to ways to regain access to the device. First was sending the request, which was rejected in our case. Second was to request password change through email AND phone number that were linked with iPad. Unfortunately, we only know that scammer's email, but not his phone number. So, I was told that it is impossible to remove the activation lock now. I am sad and do not know what to do now. Anyone had the same issue before? If so, could you help us?
P.S. We have all the proofs that show that iPad belongs to us. Even with them, our case was rejected.