What is needed for script lens in Vision Pro?

I am having issues with Zeiss accepting my vision script. This is the same script I have used to get two different pairs of glasses by two different providers however Zeiss is not accepting this script. There appears to be no other way to get in touch with Zeiss other than waiting for 2 days for a return email. It seems like an easy task to create parameters around a vision script such as range (it seems several individuals are having issues with their script being out of range) and information on the script such as the doctors name and or license number along with a signature? Maybe, different areas of the Zeiss site indicate different requirements and different then what the Apple site says. I'm sure there are millions who have had no issues.

To summarize my rant, what is the requirement?


[Re-Titled by Moderator]

Posted on Mar 4, 2025 7:36 AM

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Posted on Mar 18, 2025 8:06 AM

Hello,


Zeiss Optical Inserts for Apple Vision Pro do not support all prescriptions. It is possible that your prescription is one of the unsupported configurations.


Did Zeiss mention why the request was rejected?


Best,

Drake

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Mar 18, 2025 9:02 AM in response to drake211

Eventually I did receive the order. First rejection is because it didn't have the doctors name, it did have the name of the practice. Then it was rejected because it didn't have the doctors signature. This is when I contacted Apple and Zeiss. Each provided different parameters. The third rejection was because I didn't have the doctors license number. I contacted Zeiss customer service, the requested the documentation I provided, I sent the first copy at which time it was accepted (without the doctors name, without the doctors signature, without the doctors license number).

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What is needed for script lens in Vision Pro?

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