Apple Cash has been unable to verify my account and now they tell me I am permanently restricted. I have entered all of my information correctly. I have great credit. No one at the bank could help troubleshoot the issue. I suspect I am not the only one with this problem. Is there a way to complain to Apple about this issue and get a response?
iPhone 12, iOS 18
You are probably in the process of being de-banked. Banks often refer to it as de-risking. De-banking is the closure of people's or organizations' bank accounts by banks that perceive the account holders to pose a financial, legal, regulatory, or reputational risk to the bank.
Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.
Contact Green Dot Bank by calling (877) 233-8552, by mail for disputes at P.O. Box 9, West Chester, Ohio, or by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071, or visit www.greendot.com.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.
You are probably in the process of being de-banked. Banks often refer to it as de-risking. De-banking is the closure of people's or organizations' bank accounts by banks that perceive the account holders to pose a financial, legal, regulatory, or reputational risk to the bank.
Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.
Contact Green Dot Bank by calling (877) 233-8552, by mail for disputes at P.O. Box 9, West Chester, Ohio, or by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071, or visit www.greendot.com.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.
Apple Cash account permanently restricted
