M4 MacBook Pro - Keyboard and Trackpad Unresponsive
Received a Nov 2024 M4 MacBook Pro for work a few days ago. After a couple days, my keyboard and trackpad both suddenly stopped working altogether. I tried restarting, and restarting in safe mode (using external peripherals), and neither worked - then I realized I had a software update waiting, updated, and they started working again.
Then, just a couple hours later, they stopped working again while the machine was still on, not even after a restart. The only thing I had left to try was restoring my OS via Recovery Mode, which I did, which did not work.
What's frustrating is that the keyboard works for instant-on, meaning it's not a hardware issue. The OS just doesn't register any input once the machine is actually on, no matter what I try.
Has anyone else experienced this? I am close to just sending it in, but figured I'd ask as a last resort.
Thanks
MacBook Pro 14″