It sounds like your iPhone's speaker is functioning for media but not during calls.
1. Check Volume During Calls: Ensure the volume is turned up during the call by pressing the volume up button multiple times.
2. Verify Audio Routing: During the call, tap the audio icon and ensure "iPhone" is selected as the audio source.
3. Inspect the Speaker: Dust or debris might obstruct the speaker. Clean it gently with a soft-bristled brush.
4. Restart Your iPhone: Sometimes, a simple restart can resolve temporary glitches.
5. Update iOS: Ensure your iPhone is running the latest iOS version, as updates often fix bugs.
6. Reset Network Settings: Go to Settings ➡️ General ➡️ Transfer or Reset ➡️ Reset ➡️ Reset Network Settings. This won't erase your data but will reset Wi-Fi and cellular settings.
7. Test with Speakerphone: Try enabling speakerphone during a call to see if sound works through the external speaker.
If none of these steps resolve the issue, it might be a hardware problem. You can contact 👉 Official Apple Support or visit an Apple Store for further assistance.
Axel F.