Can’t use my Apple credit card

It’s been five months and I have been unable to use my Apple credit card. I accidentally deleted it from my wallet ever since then I haven’t been able to add it back nor use my card. When I attempt to add it back, it says invalid information. I’ve done all the troubleshooting change the region changed the back, etc. It’s gotten to the point that when I call I know the troubleshooting techniques before the agent even says. I’ve called Apple and Goldman‘s at least 20 times with no results. They keep blaming each other. I’m at the point of counseling my card. What’s the point of having it if I can’t use it?

iPhone 15

Posted on Mar 22, 2025 4:25 AM

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Mar 22, 2025 5:35 AM in response to freda269

I agree, this needs to be resolved and sooner rather than later. You need to compose a professional, well composed email detailing your disappointment and poor customer experience. Address it to Apple’s CEO. I can’t share his email address, but it’s readily available with a simple Google search.


You receive either an email or phone call within a day or two from some in the executive office to work with you in resolving this issue. Please let me know how it goes.

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Can’t use my Apple credit card

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