How can I resolve 'Contact Card Issuer' error when adding VISA Halifax card to Apple Pay?

so what I’m trying to add my VISA Halifax card to my Apple Pay, and I’m getting contact card issuer, non stop I’ve contacted them, and they said there isn’t anyone blocks, it’s only started to happen ever since I removed my card & added it to Apple Pay like few times, and now it won’t work, is it because I’ve added my card to many times and I’ve got to wait ? Or


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 18

Posted on Mar 22, 2025 5:47 PM

Reply
6 replies
Sort By: 

Mar 23, 2025 4:32 AM in response to zak226

Stop trying to add any payment methods/cards to your Apple Wallet. Just stop. Each time your try to add a card and it fails, your digging yourself deeper and deeper in a whole.


This is not an Apple issue, but rather a bank or Payment Network Operator (Visa) issue. Apple provides the same set of information to all banks that are attempting to add a payment method. 


When a user adds a credit, debit or pre-paid card (including store cards) to Apple Wallet, Apple securely sends the card information, along with other information about the user’s account and device, to the card issuer or card issuer’s authorized service provider (usually the payment network). Using this information, the card issuer (or its service provider) determines whether to approve the user’s request to add the card to Apple Wallet.


Card provisioning security overview - Apple Support


The banks need to establish the security of your device and the ownership. Apple provides the following information. 


When you are adding a payment card like store, credit, debit, and prepaid cards to Apple Pay, information you provide about your card, and whether certain device settings are enabled may be sent to Apple in order to determine your eligibility to enable Apple Pay and its features. Your device may also evaluate device use patterns (for example, percent of time device is in motion, approximate number of calls per week) to help identify fraud. The information evaluated by your device is not shared with Apple in a way that can be linked to you.”


Apple literally does not know and cannot track any of the information back to you. The information your iPhone discloses to your bank would have to be shared by the bank to Apple. Even then, Apple can’t change the data your iPhone is reporting. 


Information may also be provided by Apple to those entities to enable Apple Pay, determine card eligibility, set up your card with Apple Pay, and to prevent fraud, including:


  • Your credit, debit, or prepaid card number
  • The name and billing address associated with your Apple Account
  • General information about your Apple Account activity (for example, whether you have a long history of transactions within iTunes)
  • Information about your device and, if using Apple Watch, the paired iOS device (for example, a device identifier, phone number, and the name and model, for both your Apple Watch and paired iOS device)
  • Location at the time you add your card (if you have Location Services enabled)
  • Account or device history of adding payment cards
  • Aggregated stats relating to the information from payment cards you’ve added or attempted to add to Apple Pay


Legal - Apple Pay & Privacy- Apple


Ask your bank if they are receiving data from the Payment Network Operator (Visa)?

Reply

Mar 22, 2025 6:18 PM in response to Jeff Donald

basically this has been happening for like months now. And I’ve tried adding different cards from different companies that use VISA, and everytime it keeps saying contact card issuer, but they don’t see any blocks there end so I’m confused but I’ve tried a few times to add it and it keeps giving me same issue

Reply

How can I resolve 'Contact Card Issuer' error when adding VISA Halifax card to Apple Pay?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.