Where has my Catalina Music Folder gone?

Original music files were originally stored on Mac Catalina. We have recently moved all the files to a Toshiba external drive in order to use the files between his old Mac and the new MacBook using Sequoia. However firstly when trying to get MacBook to read from the drive it wouldn't open the library. Also tried creating a new library, but that didn't work either.


In order for him to update an iPod we disconnected from the MacBook and plugged the external drive back into Mac. That is now refusing to play the music, telling us that it cannot be found, despite us clicking the containing folder of the music on the external drive.


The goal is to


a) have one external drive that contains all the music and audiobooks so that the computer and MacBook don't run out of space - it's a large library.


b) be able to use both the Mac and the MacBook music files on the external drive.


Have looked at many, many comments both in the community and on Google, but cannot seem to achieve these goals. Not experienced users, but are capable of following logical clear instructions.


Would be very grateful for any assistance to avoid having to go to an Apple store - although will happily do so if it is thought best. My understanding of how things operated was lost between iTunes changing to Music!! Many thanks for any assistance asap.

iMac 21.5″, macOS 10.15

Posted on Mar 22, 2025 10:29 PM

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Mar 23, 2025 10:56 AM in response to Wantajag

Music doesn't expect you to move content manually from one drive to another. Sometimes it you tell it where the media folder now resides it can work things out, but it is easy to get that wrong, and it doesn't always work. Here is my boiler plate on this topic. You should probably fix the library you have before moving on.



The "missing file" issue with exclamation marks happens if the file is no longer where iTunes or Music expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, the drive it lives on has had a name change, or you've moved a non-portable library to a different path (see Make a split library portable for details). It is also possible that iTunes or Music have changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place, or that you've been too aggressive when deleting duplicates at some point.


Select a track with an exclamation mark, use Cmd-I to get Song Info, then click No when asked to try to locate the track. Look on the file tab for the location the library thinks the file should be. Now take a look around your hard drives. Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive label has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case. If everything is where it is supposed to be try Repair security permissions for iTunes for Mac - Apple Community.


In some cases the library may be able to repair itself if you go through the same steps with Get Info, or when playing a track, but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links. Although it says something like "use the same location" I think it expects to find the tracks in the same artist & album layout they were in previously, with one systematic change to the path.


If you want me to try to provide specific advice please post back the following details:

  1. The location of the media folder under iTunes|Music > Preferences > Advanced
  2. The location of a sample missing track shown under Song Info > File > Location that begins file://
  3. The true path to the file whose details you gave in 2



See also FixLinks - an AppleScript to repair broken links in Music - Apple Community.



tt2

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Mar 23, 2025 11:27 AM in response to Wantajag

See Managing your Mac media libraries - Apple Community for more about the post-iTunes world on Mac. In particular the Books and Podcasts apps now have hidden media caches that make migrating their libraries more complicated than it was with iTunes.


Different builds of macOS are going to use different builds of the Music and Books applications, making it hard to use the same library on both builds. Once you are using separate libraries you then have to think about mirroring changes, or accept that one is going to be out of date. You should also avoid changes that might adversely affect the other library.


Music libraries can be shared on the network. See Share songs from a shared media library in Music on Mac - Apple Support. Perhaps you can leave the library physically connected to the Mac and let the MacBook connect to it whenever it is on the same network.


tt2

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Where has my Catalina Music Folder gone?

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