I have an iPhone 7 and I have it updated to the latest version IOS 15.8.3 and I have added my bank card to Apple Pay and the card appears in the wallet and it appears when I click twice on the home button but when I put my phone over the pay machine nothing happens. What should I do?
iPhone 7, iOS 15
Have you tried to complete a transaction at several different merchant locations? Have you tried the transactions without a case on your iPhone? It’s possible the NFC module is not functioning. Apple Support can do remote diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
You’re welcome. Here some links that may help.
You can also contact Apple Support and request remote diagnostics.
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
I have tried a different stores and it still doesn’t work, I have rewind without the case on and it still doesn’t work, I will check on another person phone and if it works on their phone then I will go to Apple to get my phone fixed also thanks for helping
Apple Pay not working as intended
