Is a 7-day return policy normal for Apple products in the Philippines?

Question

Level 1

4 points

Is a 7-day return policy normal for Apple products in the Philippines?

Hi Apple Community I'm from the philippines and I just bought an Iphone. Been using the phone for the last 5days and FaceID won't work anymore, I think it is already broken. I talked to the store where I purchased it and they told me that they don't have a 7days return policy, is that normal? that the Apple company accept this kind of 3rd party vendors? and after hearing that I sent it to service center and service center told me that only some of the parts will be replaced and will not replace with a fresh and working new one. Is this normal? or should I raised this concern since it bothers me that I will have a repair history even though I freshly bought it for 5days? ONLY!

[Re-Titled by Moderator]

Posted on Mar 23, 2025 5:31 AM

Reply

Answer 1

Jeff Donald

Level 8

36,081 points

Mar 23, 2025 6:04 AM in response to Noir27

Please use the link below to see if the retailer is authorized by Apple,

Find Locations - Apple (PH)

You may need to change city. I entered Manila just to give you a starting point.

What’s printed on a bag is irrelevant. You can have whatever you want printed on a bag but it doesn’t make it so.

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Answer 2

Noir27 Author

Level 1

4 points

Mar 23, 2025 6:09 AM in response to Jeff Donald

Yeah already saw the merchant on the locator that you sent on the link

I think they are authorized resellers that doesn't have a 7-days return policy, I don't know why Apple allowed this kind of merchant to operate.

Reply

Answer 3

KiltedTim

Level 10

210,876 points

Mar 23, 2025 6:17 AM in response to Noir27

Resellers are free to set their own return policies subject to the laws of the country where they operate.

Your phone is under warranty. Take it to an authorized service provider.

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Answer 4

Jeff Donald

Level 8

36,081 points

Mar 23, 2025 6:15 AM in response to Noir27

They’re an Apple Premium Reseller. What iPhone model did you purchase? What is the model number,

iPhone > Settings > General > About > Model Number > what is the number > tap number and provide additional model number.

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Answer 5

Noir27 Author

Level 1

4 points

Mar 23, 2025 6:21 AM in response to KiltedTim

Yeah I get that, already sent it to an authorized service provider but only parts will be replaced not the whole unit. So means it will have a repair history even though it has only been used for a couple of days.

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Answer 6

Noir27 Author

Level 1

4 points

Mar 23, 2025 6:23 AM in response to Jeff Donald

It's an Iphone 13, I don't have the phone already I already sent it to an apple service provider, it's just bother me that only the parts will be replaced not the whole unit :( since I already just used it for a couple of days and will have a repair history already