Face ID not working on my iPhone 13 Pro Max

Face ID not working


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 18

Posted on Mar 24, 2025 9:59 AM

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Mar 24, 2025 1:03 PM in response to zyxw5432

There may be something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple 

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Face ID not working on my iPhone 13 Pro Max

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