iCloud passwords crashing after startup

I have approached both Microsoft and Apple support about this very issue. Each side says it’s the other’s issue, so I’m stuck in the middle with no solution.

I had to buy a Windows laptop last October for college purposes. At first the Windows version of the Passwords app worked flawlessly. Some time later, it suddenly stopped working. I’ve tried making exclusions in my antiviral apps, to no avail. What’s interesting is that there isn’t any Passwords.exe file to be found. I’m not technical enough to know how that can be. I also can’t find any references to Passwords app crashing in system logs.

It’s almost like Apple made Passwords for Windows a “ghost app.” I share your frustration with this unacceptable glitch.