Music videos on my iPad have been erased after updating to iOS 18.1
In the morning I was watching a bunch of music videos. Then updated to 18.1 on my iPad and 22 music videos that I purchased from iTunes, were immediately lost and replaced by a gray square that said the content may not be available in my country or region. ?????
- I’m in the U.S., my iPad bought from a U.S. retail Apple Store with my U.S. credit card.
- Some of the music videos are still available to buy in iTunes, so it’s not that permission was pulled. Yet I’d have to repurchase them again.
- They were ‘downloaded’ on my iPad - not streaming or in the cloud.
- They were different artists.
- After weeks of asking Apple, being put on hold over and over and being transferred from one person to another, they finally said they could see that I had purchased the 22 music videos and could see that I had them on my iPad but didn’t know why they were missing - and unfortunately could only credit me for 5 music videos because that’s their policy.
Can someone explain this to me? I feel I should be reimbursed for all 22 music videos that I purchased because Apple’s update erased them.
Has anyone else had this trouble after update 18.1 ?
Thank you.
[Re-Titled by Moderator]
iPad Pro, iPadOS 18