Why doesn't Goldman Sachs provide 2-factor authentication or password protection for account access?
I was recently hacked by someone who closed my account as an act of aggression to disrupt my business. After over a week of waiting for a Goldman Sachs rep, I was told that they would not reinstate my account, but would have to reapply after paying off my account. This would mean another credit inquiry on my credit score and the possibility of denial. This also means my total available credit decreases which can also negatively impact the credit score.
Approximately 40 days prior to the hacking event, I logged into my account and then called Goldman Sachs to see if I could add 2 factor authentication or a password. They denied this protection. Stating this is not something they offer. I also contacted my other approx dozen credit card accounts and was able to add passwords and/or 2 factor authentication to all of those accounts.
Goldman Sachs was the only one hacked.
I asked to see the call logs, chat logs or have a copy of any recordings of voice calls. They took an adversarial stance and denied me that privilege. They stated I would need a Subpoena, which means legal fees and a potential lawsuit to recoup damages from Goldman Sachs. This is not something I want to do, but I am feeling forced to in order to make policy changes within Goldman Sachs. I have recordings of my conversations with Goldman Sachs. It was interesting hearing the concern in their voice and the pause after I stated that I was recording my calls like they were recording mine. However I am willing to share my calls without a subpoena.
So Why doesn't Goldman Sachs offer 2 factor authentication or password protection for someone calling or chatting for account information? Why won't they protect their customers? And why do they want to treat their customers as adversaries instead of allies when they are victimized?
[Re-Titled by Moderator]
