This is not an Apple issue. This is more a personal issue that is the result of your past activities. If you move to Android, your identity will come under the same scrutiny and with past issues, you choices in banking will further narrow.
If it’s permanently locked, the bank’s investigation is over. You are probably in the process of being de-banked. Banks often refer to it as de-risking. De-banking is the closure of people's or organizations' bank accounts by banks that perceive the account holders to pose a financial, legal, regulatory, or reputational risk to the bank.
Banks do not have give a reason for closing and restricting an account. Several of the most common reasons are activities perceived to be money laundering, commercial use of the account, purchase of cryptocurrency or other cash equivalents, gambling and activities related to marijuana.
Banks are federally regulated and audited by multiple agencies several times a year. If there are improprieties, regulators and auditors will find them.
Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.
Contact Green Dot Bank:
- by calling (877) 233-8552,
- by mail for disputes at P.O. Box 9, West Chester, Ohio,
- by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
- visit www.greendot.com.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
