How do I unlock a locked iMac using my Apple Account?

I recently purchased an Imac. When I was setting it up, I locked myself out of the computer. I can sign in to my apple account on my laptop, and android phone, but I've been unable to unlock it on the imac. Its incredibly frustrating



[Re-Titled by Moderator]

iMac 24″, macOS 15.2

Posted on Apr 20, 2025 9:15 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 20, 2025 9:51 PM

The password for your Mac is not usually the same password you use for your Apple Account - unless you did consciously to set it to that.


Regardless, this is Apple’s guidance for resetting your Mac login password:

If you forgot your Mac login password - Apple Support


and if you still can’t reset your password, then see:

If you can’t reset you Mac login password - Apple Support

2 replies
Question marked as Top-ranking reply

Apr 20, 2025 9:51 PM in response to Hangrybill

The password for your Mac is not usually the same password you use for your Apple Account - unless you did consciously to set it to that.


Regardless, this is Apple’s guidance for resetting your Mac login password:

If you forgot your Mac login password - Apple Support


and if you still can’t reset your password, then see:

If you can’t reset you Mac login password - Apple Support

Apr 21, 2025 10:49 AM in response to Hangrybill

If all else fails make an appointment at the nearest   Apple Genius Bar and have them restore it to factory settings. It'll take about 30-45 minutes. Then you can take it home and start over from scratch as if the new iMac had just been delivered.


I just had to take my new M4 Mini in to have it set back to factory settings and it took about 45 minutes (I know a Mini is a lot easier to carry into an Apple store than a new iMac).




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I unlock a locked iMac using my Apple Account?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.