Why did my Apple Pay payment get cancelled?

Okay, I’m pretty new to the whole Apple thing, but I have an iPad Pro 13-inch that I have Apple Pay on it. I was sent money from a friend. On the iMessage, it says cancelled:



When I click on it, it takes me to my Apple Pay, in settings, and I goo to my Apple Cash, click on “transactions,” and I see this…





Then, I click the arrow button, and I see this:





Okay, so after all of that, I received an email that said this….





So, I’m confused. Is there any way I can make this go quicker? Whether I can send the money back, or cancel it on my end, or get it cleared so that it goes to my account, I don’t care, I just want it done. And I have looked everywhere, followed so many different support links, reread the same few articles multiple times, with multiple articles, and I just can’t figure it out and I don’t know what to do…


And, honestly, I really hate saying that, because usually, I’m the one who can figure stuff like this out real quick… so… please, someone, help me!! 😓🤦‍♀️🤣


TYIA,


Deb.



[Re-Titled by Moderator]

iPad Pro

Posted on Apr 29, 2025 8:41 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 29, 2025 10:32 AM

Yes, it’s not a technical issue. The bank (Green Dot Bank) is reviewing the transaction, including both the sender and recipient. If the bank has concerns regarding transaction, the funds will be returned to sender.


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/

2 replies
Question marked as Top-ranking reply

Apr 29, 2025 10:32 AM in response to MentalUnbroken

Yes, it’s not a technical issue. The bank (Green Dot Bank) is reviewing the transaction, including both the sender and recipient. If the bank has concerns regarding transaction, the funds will be returned to sender.


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/

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Why did my Apple Pay payment get cancelled?

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