How do I un-restrict my Apple Cash account after a mistaken fraud report?

I have been battling my apple cash restriction since Nov. 2024!! I know apple is not a bank, however the Green Dot bank they partner with is completely unrealistic and refuses to un-restrict my account. I reported fraud mistakenly with the apple pay to my bank as i noticed a charge that was not the amount I sent to someone. I had not realized that I had some extra apple cash in there already and that's why the amounts did not add up. Once I realized that quickly I withdrew the fraud. My bank reversed it and then my apple cash was restricted permanently! I have called 15 times received documentation from the bank on the reversal and Green Dot says there is nothing I can do. So because of one mistake I can't use apple cash nor my kids ever again. There has got to be a better way!



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iPhone 15, iOS 18

Posted on Apr 29, 2025 11:35 AM

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Apr 29, 2025 12:06 PM in response to mmuinzer

You can certainly send Feedback to Apple here:

Feedback - Apple Pay - Apple


Whether it was a mistake or not, your account is a "risk" to GreenDot Bank due to that action. It is their choice to continue doing business with you. The same thing happens for users of the Cash App that is managed by Sutton Bank. The bank really does not matter and all of them operate under the regulations of the Federal Government, it is not Apple that makes that choice.


The correct action that should have been taken is to contact GreenDot Bank for an issue with that transaction, not dispute the charge with your bank. There is nothing Apple can do to intervene in any decision made by GreenDot and you can certainly suggest Apple use a different bank for their service, but the outcome would likely be the exact same, just like those users who had the Cash App.


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How do I un-restrict my Apple Cash account after a mistaken fraud report?

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