How do I resolve missing Apple Pay transfer and negative account balance?

I transferred $251 into my bank account from apple pay and don't see the money in my bank account and my apple pay is negative $46. This is very difficult to navigate without having the ability to speak to a Apple Representative.


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iPhone 15, iOS 18

Posted on May 12, 2025 6:13 PM

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Posted on May 12, 2025 6:26 PM

I assume you mean Apple Cash, since Apple Pay is not an account that holds any money. For free transfers, it takes 1 to 3 business days before it will appear in your bank account.

Transfer money in Apple Cash to your bank account or debit card - Apple Support


Apple Cash is managed by Green Dot Bank, since Apple is not a financial services company and not allowed to facilitate banking, but you can contact Green Dot Bank for details about your account by calling (877) 233-8552.


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Question marked as Top-ranking reply

May 12, 2025 6:26 PM in response to MaLisa05

I assume you mean Apple Cash, since Apple Pay is not an account that holds any money. For free transfers, it takes 1 to 3 business days before it will appear in your bank account.

Transfer money in Apple Cash to your bank account or debit card - Apple Support


Apple Cash is managed by Green Dot Bank, since Apple is not a financial services company and not allowed to facilitate banking, but you can contact Green Dot Bank for details about your account by calling (877) 233-8552.


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How do I resolve missing Apple Pay transfer and negative account balance?

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