Apple Pay Verify Identity sends me back to the beginning every time

Everytime I try to verify my identity on apple pay, I fill out the information it asks for and when I reach to the part where it asks for SSN and DOB, when I click next it sends me back to asking me to type my legal name. It gives me no message about incorrect info or anything. Just an endless loop and typing in info and having to retype it again just for nothing to happen. Even made sure all the info is right on my personal information on my phone and made sure the billing address was correct on the apple pay card itself.

iPhone 13, iOS 17

Posted on Aug 5, 2025 7:37 PM

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Question marked as Top-ranking reply

Posted on Aug 5, 2025 10:32 PM

There is no requirement to verify your identity for Apple Pay. You are confusing Apple Pay with Apple Cash, two entirely different things. Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/

4 replies
Question marked as Top-ranking reply

Aug 5, 2025 10:32 PM in response to CalebCrew

There is no requirement to verify your identity for Apple Pay. You are confusing Apple Pay with Apple Cash, two entirely different things. Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/

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Apple Pay Verify Identity sends me back to the beginning every time

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