iPhone X Shortcuts app crashes instantly on iOS 16.7.12

"My Shortcuts app is consistently crashing immediately (within 1-3 seconds) upon launch. The app is completely unusable. I have already performed all standard and advanced troubleshooting steps, and the issue persists."


My Device Details:

* Device: Iphone X

* iOS Version: 16.7.12


* Shortcuts App Status: Crashes on every attempt to open it.

Steps I Have ALREADY Taken (Please skip these steps):


* Forced Quit and Restarted: I have force-quit the app and rebooted the iPhone multiple times.

* Updated iOS: My iPhone is running the latest available iOS version

* Offloaded and Reinstalled App: I used Settings \to General \to iPhone Storage \to Shortcuts \to Offload App, and then reinstalled it.

* Full App Deletion and Reinstall: I deleted the Shortcuts app entirely and re-downloaded it from the App Store.

* iCloud Sync Toggle: I have repeatedly turned the iCloud Sync for Shortcuts OFF and ON in Settings to iCloud.

* I AM NOT GETTING PAST THIS POINT: The app still crashes even after performing the steps above.

* Cleared ALL Shortcuts iCloud Data (Data Loss Confirmed): As a last resort, I went to Settings to iCloud to Manage Account Storage to Shortcuts to Delete Data. The app is now starting completely empty, but it still crashes instantly.

* Reset All Settings: I have performed Settings \to General \to Transfer or Reset iPhone \to Reset All Settings.

The Conclusion:

"Since the app still crashes instantly, even when it is empty and on a clean slate of settings, the issue appears to be a deep, low-level system file corruption or an internal bug. I need assistance with deeper diagnostics or a possible re-installation of the OS, as all user-level troubleshooting has failed."



[Re-Titled by Moderator]

Original Title: Shortcuts App Constantly Crashing

iPhone X, iOS 16

Posted on Oct 20, 2025 6:29 AM

Reply
6 replies

Oct 20, 2025 6:38 AM in response to siam246

this reads suspiciously ChatGPT-like.

Anyways.

A message like this should be addressed to Apple, while I personally think that the most likely cause of your shortcuts application crashing is that your by now almost 7 year old phone with 3GB of RAM and the Apple A11 Bionic chipset is not able to run the current state of the application properly.

Which might be fixed in an update, but it probably will not, as the iPhone X is no longer officially supplied with "big" updates though Apple, and will only receive security updates and some bug fixes.

So, please stand by, and if you would really like to, reach out to Apple here: Contact - Official Apple Support

Oct 21, 2025 7:15 AM in response to siam246

siam ~ Yes, 66% is indeed 'cooked' and probably the reason for the crash. Apple suggests having the battery replaced at around 80% — so have the severely depleted battery replaced. Until then, avoid iOS updates — because if the battery fails completely during an update, your iPhone may be 'bricked'.


iPhone Battery Service


About genuine iPhone batteries


Repair Provider Verification


(Articles found by searching Apple's Knowledge Base.)


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Oct 20, 2025 10:41 AM in response to siam246

OK, so - it worked just fine some months ago, now it's just being quit after opening.

iOS 16.7.12 has been released just about one month ago. I assume that you have not used the application since you've gotten your device updated, and just now discovered it's 'broken'?

Also, you really have performed a full factory reset on your iPhone, as mentioned in your initial post?

Again, I personally suspect it being performance concerns, but, if there's no solution in sight, you could still try to Contact - Official Apple Support | chat with Apple support or https://getsupport.apple.com/locations | get an appointment in a store.

Note: to ensure the application will launch empty, you need to first disable iCloud sync for shortcuts in your iPhone's settings, to have tried this.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone X Shortcuts app crashes instantly on iOS 16.7.12

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