Hi, I'm from Russia. I topped up my App Store balance; it's my only payment method. I have sufficient funds. But every time I try to pay for a purchase in Gardenscapes, I get a notification that says, "Your purchase could not be completed. Please contact iTunes Support for assistance." The problem is that support isn't available in Russia, so I don't know where to turn. But the payment isn't going through. What should I do?
iPhone 16 Pro Max, iOS 18
Some items require the presence of a payment method such as a debit or credit card. To see the payment methods that you can use with your Apple Account [formerly Apple ID], click here --> Payment methods that you can use with your Apple Account - Apple Support
Note that these are ones that are accepted, but specific kinds (e.g., credit or debit cards) might be required in particular circumstances.
Sometimes adding a payment method will clear up the issue. If it does not then contacting Apple is the only alternative, though I realize that can be problematic in Russia at the moment given the state of world affairs.
Apple does not currently do business in Russia.
No support is available in Russia.
Apple does not do support by email except for one very specific service which is not the one your are requesting.
As I said earlier, Apple is apparently not currently doing support in Russia. If adding a credit or debit card to your account does not work then you will have to wait until they return to doing support.
Could you please tell me what email address I can use to contact Apple support? Text chat support is unavailable in Russia, and I can't find any contact information.
it is impossible to pay for the purchase
