Ipad Pro A2228 model was rendered "Unavailablel" since June when I made a mistake of signing in with my password, instead of passcodoe?

Question

Ipad Pro A2228 model was rendered "Unavailablel" since June when I made a mistake of signing in with my password, instead of passcodoe?

I brought it in to a certified Apple service here in our City, but cannot resolve the matter. I tried to find solutions from YouTube's suggestions, and from well establish companr ies, tried their procedures but always end with itunes not connecting to my device. Tried changing drivers in the Device Manager and in the Services sections too, just to find out some of the services for Apple Devices were not in the list. Was later updated but still it will not connect. Some suggestion I've received that if "Unavailable" without an erase or cancel notice, it cannot be resolve thru computer because or security reasons, but thru a request to to the office of Apple Support. Due to this"Unavailable" situation in my Ipad (Ios 18.5), my account at the App Store was suspended to due to Billing problems. It was due to my account was not being updated because the 2 remaining Ipad I have were only up to (Ios 12.5.7) and cannot update my accounts that I have subscribed into. My account the App Store were not updated that apple cards I redeemed last September 7 and 21 did not show on my balance when last time I checked. It was still in 1yen balance.

All my account at the App Store before, they provide me the receipt and balance. Now what am I suppose to do when a lot of my Applications in the app store cannot be updated. An to top that, the Rakuten Viber I subscribe to, still charged me for another month, since I have no clue on what's happening to my account. My subscriptions to Viber, I unsubscribed after a week of subscription, because the person I was trying to reach died after I subscribed to Viber, and incoming call from hometown came pouring in that's why I unsubscribed for the Viber out call. I hope this explain the situation I'm in. Unless Apple cannot unlock the security code on my Ipad pro and on my App Store this situation, of mine, could get worse. Thank you and hope that the community would help

iPad Pro (5th generation)

Posted on Nov 6, 2025 8:19 PM

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Answer 1

Nov 7, 2025 9:48 AM in response to masatonharuto

An iPad will be disabled or indicate that it is unavailable if an incorrect Passcode is entered too many times.

A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.

You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

iPadOS 17 or later with a forgotten Passcode

If you have changed your passcode in iOS/iPadOS 17 and later - and have since forgotten the new Passcode - you may be able to recover access using your previous Passcode. Passcode Reset gives you 72 hours to use your old Passcode to access your device; when you access your device in this way, you must change your passcode again immediately:

Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support

If you cannot use the new Passcode Reset feature, you must use another method.

iOS/iPadOS 15.2 or later with a forgotten Passcode

Apple has introduced a procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support

You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.

iPadOS 15.1 and earlier - and all devices that are Disabled

If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support

You’ll need access to either a Windows PC (with iTunes for Windows installed -or more recent Apple Device App) or a Mac computer (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS

Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple

Activation Lock

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support

As you will discover, unless you are the owner of the Apple Account (previously known as an AppleID) that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.

If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.

Apple Account (AppleID)

You may also need your Apple Account (AppleID) and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com

To recover your credentials, you’ll need access to one of the following:

Your primary email address mailbox that corresponds with your AppleID
Any of the secondary/recovery email addresses that should be configured for your AppleID account
Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

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