Can I get my stickered MacBook Air back after a keyboard repair under the recall program?

I have a 2018 MacBook Air that is part of the keyboard recall. I want to bring my device to Apple and schedule a keyboard repair. As a student, it's pretty tricky to write papers when the letters often repeat themselves unintentionally. I've read that when making these repairs, Apple usually swaps the device for a refurbished one. I want to receive the same laptop I turned in for repair back, as it has stickers on the top. Will the stickers ensure I get the device back?



[Re-Titled by Moderator]

Original Title: Keyboard Repair

MacBook Air 13″, macOS 11.7

Posted on Nov 20, 2025 5:36 AM

Reply
3 replies

Nov 20, 2025 11:20 AM in response to C_Skelly

C_Skelly wrote:

I have a 2018 MacBook Air that is part of the keyboard recall. I want to bring my device to Apple and schedule a keyboard repair.


My understanding is that the keyboard service program for Mac notebooks with malfunctioning "butterfly-switch" keyboards expired some time ago.


A November 19, 2024 MacRumors article with the title "Apple Ends Butterfly Keyboard Repair Program for MacBooks" says that "Apple's free butterfly keyboard service program for select MacBooks [sic] models ended late last week, nearly six and a half years after it launched. With the program now over, it is no longer guaranteed that customers with affected MacBook keyboards will be able to receive a free repair …"

Can I get my stickered MacBook Air back after a keyboard repair under the recall program?

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