Please help. Unable to download apps

Re: iPhone 11, iOS 17 : I’m unable to download apps it says update payment method.

I try updating it says the payment method has already been added. It doesn’t allow me to move forward.

I don’t have any outstanding balances. Please help I need to download an app for a job that starts Monday

Hi, and welcome to the Apple (user-to-user) Community. (Apple is unlikely to see your post to the community here.) Suggestions follow for three main areas (1) Checking details (2) Payment method (3) Trouble-shoot apps

I understand time may be short for you: So choose what seems most applicanble to you in your current situation.

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(1) First: You may want to try updating your iPhone to the newest compatible version for iOS 18, (or for iOS 26)

(updates generally include the recommended bug fixes, security updates, and more)

You can view what's available in Settings > General > Software updates.

NB: It is wise to back-up your iPhone first, if you choose to update the iPhone's iOS version.

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Else : If your iOS version is already up-to-date and you have the issue with apps.

Try restarting your iPhone: (ie: deletes temporary files, re-establishes connections, may update recent setting changes, and often restores order if something is not working as expected.

Check if any purchasing restrictions are set

Change settings and restrictions in the App Store on iPhone - Apple Support

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(2) If you still have update payment / download app issues:

Check you are signed in to your iPhone with the correct Apple account details that you use for downloading apps:

While there: Update any Apple Account settings you may need to: (scroll down the article for tips).

Check that the expiry date on any payment method(s) is up-to-date.

See how to: Sign in to your Apple Account on the web or in your device settings - Apple Support

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If more help is needed:

• Check the payment methods that Apple can accept in your country or region:

Payment methods that you can use with your Apple Account - Apple Support

• See what to do: If your payment method is declined in the App Store or iTunes Store - Apple Support

• See how to Add an Apple Account Payment method:

Add a payment method to your Apple Account - Apple Support

• See how to change or update your payment method:

(NB: You may need to add a new payment method first, before you can delete an old payment method).

See what to do: If you need to change or update your Apple Account payment method - Apple Support

• How to delete an Apple Account payment method:

Remove a payment method from your Apple Account - Apple Support

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(3) Trouble shootiing: See what to do:

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

or

If you can’t download or update apps on your iPhone or iPad - Apple Support

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If help is still needed:

You might want to reach out to the Billing and subscription Support Team who may help with App Store problems.:

(There is a "Get Support" link (online chat / phone / mail etc.) (or use the support app) at the bottom of their webpage : Subscriptions and Billing - Official Apple Support