Apple TV app on TCL Google TV shows "can't connect" error

I can’t connect to Apple TV on my TCL television with Google TV. It’s says to check the internet connection, which is fine. I can open Netflix, but not Apple. It has worked fine for about 18 months and has just started giving me this problem.


I have tried deleting the Apple TV app and reinstalling, then logging in through my phone, but then the TV refreshes and I get the same “can’t connect” error message.

SmartTVPro, ATVE 16

Posted on Dec 12, 2025 4:31 PM

Reply
3 replies

Dec 12, 2025 4:56 PM in response to Rewmarc

I’m having the same issue on my Lg TV running webOS. The Apple TVO has been working fine, but tonight I started receiving the “couldn’t connect”.


none of my the other apps are having an issue connecting.


when I uninstalled and reinstalled the Apple TV app, before I logged in, it was able to connect to the internet and play the intro video’se etc. however, as soon as I logged in, I received the could not connect error.


No issue accessing Apple TV content on my phone.

Apple TV app on TCL Google TV shows "can't connect" error

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