Activation Lock email vs still showing entirely offline in Find My for stolen device

I got an email with "activation lock is requesting your password on" an iPad that was stolen months ago. I know through verifying it actually came from Apple and reading other people's questions about the same thing that this means someone's trying to get into my iPad and it didn't work.


But what I'm confused about is how the iPad was able to inform the Apple servers about a failed activation, while still showing as entirely offline with Find My. I had a sliver of hope about finding it or at least getting information when I first saw the email, but logging into Find My it's just as offline as it's been since the day it was stolen. Why is that? How does that work?

iPad Air

Posted on Dec 14, 2025 10:47 AM

Reply
1 reply

Dec 14, 2025 11:47 AM in response to MitchHasNoLife

As the iPad has evidently been reset, until the Activation Lock has been satisfied (using your AppleID credentials), the iPad will not be successfully logged-in with your AppleID - and therefore will not be visible to, or remotely manageable from, your Apple Account.


If you were able to see the location of the stolen/reset iPad, this would be the time to worry - as your Apple Account would have been compromised by whoever currently reset the iPad and successfully satisfied the Activation Lock.


Post theft - and prior to the iPad being reset and the Activation Lock being triggered - the iPad was still logged-in with your AppleID.

Activation Lock email vs still showing entirely offline in Find My for stolen device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.