I bought from legal on-line shop two AirTags with original packaging. They came from clients return and sold as second hand items. Serial number on both match to serial number on a packaging.
I tried to pair both with my iPhone but unfortunately AirTags are associated with someone Apple ID.
can Apple disconnect them from somebody Find app if I have a purchase document , orginal packaging and matching serial number? Both are on warranty till May 2026.
_seBek wrote:
can Apple disconnect them from somebody Find app if I have a purchase document , orginal packaging and matching serial number?
Short answer: No. Thus, return them, and get your money back.
Unfortunately, this is a known and frustrating situation with second-hand AirTags. AirTags are protected by Activation Lock, which permanently links them to the original owner’s Apple ID through the Find My network. Even if you have original packaging, matching serial numbers, a valid purchase invoice, and remaining warranty, Apple generally will not remove an AirTag from someone else’s Apple ID unless the original owner signs in and removes it themselves.
_seBek wrote:
can Apple disconnect them from somebody Find app if I have a purchase document , orginal packaging and matching serial number?
Short answer: No. Thus, return them, and get your money back.
Unfortunately, this is a known and frustrating situation with second-hand AirTags. AirTags are protected by Activation Lock, which permanently links them to the original owner’s Apple ID through the Find My network. Even if you have original packaging, matching serial numbers, a valid purchase invoice, and remaining warranty, Apple generally will not remove an AirTag from someone else’s Apple ID unless the original owner signs in and removes it themselves.
Thank you for the answer. I have 14-days for return as it was on-line shopping so no money lost.
Even if I contact to Apple support directly, they cannot contact previous owner to remove it from the Find my … app?
it's not legal for apple to track customers, not for their own benefit or by request of other customers.
this why their find my works the way it does only the customer themselves can track their equipment
Unpair AirTag from previous owner Apple ID
