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white grid app icon

I’ve been experiencing a problem with Snapchat today, and just a few hours ago, the app’s icon turned into this white grid. Is this a problem with the app, or is something wrong with my phone?

Posted on May 11, 2019 10:53 PM

Top-ranking reply

seanachai51

Level 6

9,545 points

Posted on May 11, 2019 11:39 PM

That icon indicates an app that hasn't completely downloaded, which in your case happens to be 'Snapchat'. That said, do you have 'Automatic Downloads' turned on? Go to Settings > iTunes & App Stores > Automatic Downloads > Apps & Updates.

Turn on Automatic Downloads or App Updates

To resolve the problem, follow the steps in the article below.

If you can’t download or update apps, or if apps get stuck - Apple Support

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white grid app icon

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