You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📰 Apple introduces the 2025 Black Unity Collection
Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >
Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >
I cannot open the app store on my new Ipad6. The app store is not down as I can use it on my iPhone.
iPad, iOS 12
every time I try to open the ap store I get the same message that it cannot open it. I have reset the ipad 3 times, turned the auto off on the clock as other sites have suggested, tried live chat at apple and no one was there. I also changed my password as I thought maybe I had used the wrong one. I just don't know what else to try.
Great news! I finally worked out what was wrong. In the end I couldn't get App Store on any device, Netflix, Zoomtak, Telstra Tv, the reason being was our network had done some work last Thursday night and for some reason I can no longer use the 5G, (it was great of them to let me know). Once I took the 5G off all of my devices I can now use them all. :) Thanks so much for trying to help me.
What is the full text of the message that you got ? And have you tried on a different network ?
You've tried other wifi networks ?
Have you tried : If you can't connect to the App Store, iTunes Store, or Apple Books - Apple Support ?
What happens, and what have you tried ?
The exact message is CANNOT CONNECT TO APP STORE. I cannot connect to another network only my provider.
app store cannot open on my new ipad 6
