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Changing payment info

The iCloud and App Store won’t let me download anything. My debit card was stolen and so I had the bank stop it I’m waiting on my new one. I’m needing to download some new apps but it won’t let me delete the old card or add a new one now.

iPhone XR, iOS 12

Posted on Jun 15, 2019 10:54 AM

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Question marked as Top-ranking reply

Posted on Jun 15, 2019 11:26 PM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jun 15, 2019 11:26 PM in response to vickey128

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Changing payment info

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