You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhoneX

My iPhone still shows the iTunes logo with the cord. I have tried restoring and I get the error code 4013. I have plugged in the phone to two different computers and I have used different cords and I still get the same message. I can not restore it nor update it.

Posted on Jul 1, 2019 10:01 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2019 10:03 AM

See this troubleshooting document: https://support.apple.com/en-us/HT201444

1 reply

iPhoneX

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.