PDF cause Computer to Freeze and/or Lag

EtreCheck version: 5.3 (5031)

Report generated: 2019-07-02 10:53:12

Download EtreCheck from https://etrecheck.com

Runtime: 3:15

Performance: Good

Sandbox: Enabled

Full drive access: Disabled

Problem: Beachballing

Description:

I have experienced immense computer freezing and/or lag when working o

n PDFs (and only when working on PDFs). Actions that cause the problem

include: downloading PDF (regardless of size), moving PDF from one fo

lder to another, saving a PDF after editing in preview.

Major Issues:

    Anything that appears on this list needs immediate attention.

    No Time Machine backup - Time Machine backup not found.

    Antivirus software problems - Antivirus software is causing performance problems.

Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

    Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.

    Limited drive access - More information may be available with Full Drive Access.

Hardware Information:

    MacBook Pro (15-inch, 2018-2019)

    MacBook Pro Model: MacBookPro15,1

    1 2.9 GHz Intel Core i9 (i9-8950HK) CPU: 6-core

    32 GB RAM - Not upgradeable

        BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2400  ok

        BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2400  ok

    Battery: Health = Normal - Cycle count = 136

Video Information:

    Intel UHD Graphics 630 - VRAM: 1536 MB

    Radeon Pro 560X - VRAM: 4 GB

        Color LCD 3360 x 2100

        H277H 1920 x 1080

Drives:

    disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)

    Internal PCI-Express 8.0 GT/s x4 NVM Express

        disk0s1 - EFI [EFI] 315 MB

        disk0s2 [APFS Container] 499.96 GB

            disk1 [APFS Virtual drive] 499.96 GB (Shared by 4 volumes)

                disk1s1 - Macintosh HD (APFS) (Shared - 154.74 GB used)

                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

                disk1s3 - Recovery (APFS) [Recovery] (Shared)

                disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

Mounted Volumes:

    disk1s1 - Macintosh HD

        499.96 GB (Shared - 154.74 GB used - 343.43 GB free)

        APFS

        Mount point: /

        Encrypted

    disk1s4 - VM [APFS VM]

        499.96 GB (Shared - 1.07 GB used - 343.43 GB free)

        APFS

        Mount point: /private/var/vm

        Encrypted

Network:

System Software:

    macOS Mojave 10.14.5 (18F203)

    Time since boot: About an hour

Notifications:

    Notifications not available without Full Drive Access.

Security:

    Gatekeeper: Enabled

    System Integrity Protection: Enabled

    Antivirus apps: McAfee

Unsigned Files:

    Launchd: /Library/LaunchDaemons/com.mcafee.ssm.ScanManager.plist

        Executable: /usr/local/McAfee/AntiMalware/VShieldScanManager

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.mcafee.ssm.ScanFactory.plist

        Executable: /usr/local/McAfee/AntiMalware/VShieldScanner

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.mcafee.datupdate.plist

        Executable: /usr/local/McAfee/fmp/bin/UpdateHelper dat

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.mcafee.virusscan.fmpd.plist

        Executable: /usr/local/McAfee/fmp/bin/fmpd

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.mcafee.PeriodicScan.plist

        Executable: /usr/local/McAfee/AntiMalware/VShieldTaskManager 4

        Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

        Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.mcafee.genutility.plist

        Executable: /usr/local/McAfee/fmp/bin/GenUtility 5

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.mcafee.productupdate.plist

        Executable: /usr/local/McAfee/fmp/bin/UpdateHelper product

        Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist

        Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate

        Details: Exact match found in the whitelist - probably OK

    Login Item: ~/.zoomus/ZoomOpener.app

32-bit Applications:

    One 32-bit app

System Launch Agents:

    [Not Loaded] 17 Apple tasks

    [Loaded] 161 Apple tasks

    [Running] 123 Apple tasks

System Launch Daemons:

    [Not Loaded] 36 Apple tasks

    [Loaded] 176 Apple tasks

    [Running] 123 Apple tasks

Launch Agents:

    [Running] com.mcafee.McAfeeSafariHost.plist (McAfee, Inc. - installed 2018-09-28)

    [Running] com.mcafee.menulet.plist (McAfee, Inc. - installed 2018-09-16)

    [Running] com.mcafee.reporter.plist (McAfee, Inc. - installed 2018-09-16)

    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-07-02)

Launch Daemons:

    [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-17)

    [Loaded] com.mcafee.PeriodicScan.plist (? 67cb7faa - installed 2018-09-28)

    [Running] com.mcafee.cspd.plist (McAfee, Inc. - installed 2017-12-01)

    [Loaded] com.mcafee.datupdate.plist (? cbbaa50f - installed 2018-09-11)

    [Loaded] com.mcafee.genutility.plist (? 4487f208 - installed 2018-09-11)

    [Loaded] com.mcafee.productupdate.plist (? 3c0e8dfe - installed 2018-09-11)

    [Running] com.mcafee.ssm.ScanFactory.plist (? 0 - installed 2018-09-07)

    [Running] com.mcafee.ssm.ScanManager.plist (? 0 - installed 2018-09-07)

    [Running] com.mcafee.virusscan.fmpd.plist (? f4d5182a - installed 2018-09-11)

    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-01-17)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-07-02)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-01-15)

User Launch Agents:

    [Running] com.citrix.sharefileFL.ShareFile.plist (novel labs, inc. - installed 2019-02-11)

    [Running] com.citrixfiles.ens.service.plist (Citrix Systems, Inc. - installed 2019-04-30)

    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-02-13)

    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-09)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-09)

    [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (? 0 - installed 2019-06-14)

    [Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2018-10-22)

User Login Items:

    Backup and Sync.app (Google, Inc. - installed 2019-06-25)

        (Application - /Applications/Backup and Sync.app)

    Citrix Files.app (Citrix Systems, Inc. - installed 2019-04-30)

        (Application - /Applications/Citrix Files.app)

    DashlaneAgent (Dashlane - installed 2019-06-15)

        (Modern Login Item - /Applications/Dashlane (6.1918.1.20296).app/Contents/Library/LoginItems/DashlaneAgent.app)

    DashlaneAutoStartHelper (Dashlane - installed 2019-05-24)

        (Modern Login Item - /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper.app)

    Dropbox.app (Dropbox, Inc. - installed 2019-06-25)

        (Application - /Applications/Dropbox.app)

    ZoomOpener.app (? - installed 2019-01-22)

        (Application - ~/.zoomus/ZoomOpener.app)

Internet Plug-ins:

    Web Control: 10.2.0 (McAfee, Inc. - installed 2018-09-06)

Audio Plug-ins:

    AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-21)

    BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-05-21)

    AirPlay: 2.0 (Apple - installed 2019-05-21)

    AppleAVBAudio: 740.1 (Apple - installed 2019-05-21)

    BridgeAudioSP: 5.46 (Apple - installed 2019-05-21)

    iSightAudio: 7.7.3 (Apple - installed 2019-05-21)

Safari Extensions:

    Dashlane - App Store (installed 2019-05-24)

    McAfee SiteAdvisor - App Store (installed 2018-09-06)

Time Machine:

    Time Machine Not Configured!

Performance:

    System Load: 1.54 (1 min ago) 1.99 (5 min ago) 1.84 (15 min ago)

    Nominal I/O speed: 1.63 MB/s

    File system: 120.05 seconds (timed out)

    Write speed:  182 MB/s

    Read speed:  3959 MB/s

Top Processes Snapshot by Memory:

    Process (count) RAM usage (Source - Location)

    mdworker_shared (14) 705 MB (Apple)

    Slack Helper (3) 555 MB (App Store)

    EtreCheck 555 MB (App Store)

    Google Chrome 356 MB (Google, Inc.)

    CitrixFilesFinderExt (3) 278 MB (Citrix Systems, Inc.)

Top Processes Snapshot by Network Use:

    Process Input / Output (Source - Location)

    Other processes 178 KB / 3 MB (?)

    Dropbox 818 KB / 2 MB (Dropbox, Inc.)

    ShareFile 180 KB / 19 KB (novel labs, inc.)

    Slack 80 KB / 49 KB (App Store)

    CitrixFilesENSService 42 KB / 10 KB (Citrix Systems, Inc.)

Virtual Memory Information:

    Physical RAM: 32 GB

    Free RAM: 14.67 GB

    Used RAM: 12.40 GB

    Cached files: 4.93 GB

    Available RAM: 19.60 GB

    Swap Used: 0 B

Software Installs (past 30 days):

    Install Date Name (Version)

    2019-06-02 Slack (3.4.2)

    2019-06-06 WeChat (2.3.25)

    2019-06-11 Microsoft OneNote

    2019-06-11 Microsoft PowerPoint

    2019-06-11 Microsoft Word

    2019-06-11 Microsoft Excel

    2019-06-18 MRTConfigData (1.42)

    2019-06-25 Gatekeeper Configuration Data (170)

    2019-06-26 Pages (8.0)

    2019-06-26 Keynote (9.0)

    2019-06-29 Numbers (6.0)

    2019-07-02 Microsoft AutoUpdate

    2019-07-02 EtreCheck (5.3)

    2019-07-02 Kiwi for Gmail (2.0.21)

Diagnostics Information (past 7 days):

    Directory /Library/Logs/DiagnosticReports is not accessible.

    Enable Full Drive Access to see more information.

End of report

Thanks, I'll give it a shot. Sorry about the multiple posts.