app store

Question

app store

whenever i try and load my app store it always fails to open, and it is not my internet connection as all other apps work. my iOs is completely updated. why is this happening?

iPhone 7

Posted on Jul 26, 2019 5:43 AM

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Answer 1

Top-ranking reply

ProustGiulio

Level 10

209,814 points

Jul 26, 2019 5:54 AM in response to lilahscarlett

Check if you have restrictions enabled going to:

Settings>Screentime>Content&Privacy restrictions>Itunes&AppStore Purchases... the first 3 options must be "allowed".

Regards

Giulio

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Answer 2

ProustGiulio

Level 10

209,814 points

Jul 26, 2019 6:00 AM in response to lilahscarlett

Force restart your iphone 7: Press and hold both the Side (or Top) button and the Volume Down button for at least 10 seconds, until you see the Apple logo. When it appears, release both buttons, wait for your iphone to restart, then test it.

Regards

Giulio

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Answer 3

Jul 26, 2019 5:58 AM in response to ProustGiulio

hi, thank you! that was actually not Allowed but unfortunately it is still not working.

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Answer 4

Jul 26, 2019 6:05 AM in response to ProustGiulio

still not working thank you though

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Answer 5

ProustGiulio

Level 10

209,814 points

Jul 26, 2019 6:12 AM in response to lilahscarlett

Are you using Wifi network? Are you sure that, for example, Safari and/or Youtube can navigate on internet?

Giulio

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Answer 6

Jul 26, 2019 6:16 AM in response to lilahscarlett

yes, i'm sure. my internet connection works for all other apps including safari, and this app store issue is present with all different wifi connections and 4G.

thanks, lilah.

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Answer 7

ProustGiulio

Level 10

209,814 points

Jul 26, 2019 6:26 AM in response to lilahscarlett

Last Troubleshooting step: something could have gone wrong during your last update.

To install a fresh copy of your latest iOS (keeping that AppStore is a "built-in" app, included in iOS), create a full backup of your device, then restore it to factory settings, and, in the end, set it up as new:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, test it for a while, without restoring data.

If the AppStore is okay, restore your data from your previously made backup.

Regards

Giulio

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