You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Paid for a subscription that l did not plan

Good day, itunes wrote off $ 34.99 for a subscription to the Instories Pro app,


which I did not want to make out: (


I was very upset because I just got paid and not from the first time I understood where the money had disappeared :(




I really love apple products


I use both phone, and macbook, airpods, apple tv, ipad ...


for birthdays gave apple technique to friends and relatives




and I was very upset that I had withdrawn this money, which I did not plan to spend on the application : (




please give feedback


[Email Edited by Moderator]

Posted on Aug 1, 2019 12:41 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 1, 2019 12:47 AM

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


And I assume you've now stopped the subscription if you no longer want it.


And you shouldn't post your email address on a public forum.

2 replies
Question marked as Top-ranking reply

Aug 1, 2019 12:47 AM in response to Byckovskaya

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


And I assume you've now stopped the subscription if you no longer want it.


And you shouldn't post your email address on a public forum.

Aug 1, 2019 12:47 AM in response to Byckovskaya

It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it.


To cancel a subscription please see View, change, or cancel your subscriptions - Apple Support


Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Official Apple Support


Alternatively go to the page suggested in the Help page linked to above: Report a Problem

Paid for a subscription that l did not plan

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.