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App Store not using my credit balance - charges my credit card instead

I have a a credit on my iTunes account from some gift cards, but my purchase are still be charged to my credit card and not using the credit balance. Any ideas?

iPhone XS

Posted on Sep 5, 2019 9:53 AM

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Posted on Sep 5, 2019 9:54 AM

It should automatically use the account's balance, if the balance is up-to-date and correct (and if not gifting) contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Question marked as Top-ranking reply

Sep 5, 2019 9:54 AM in response to Tim_Madel

It should automatically use the account's balance, if the balance is up-to-date and correct (and if not gifting) contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

App Store not using my credit balance - charges my credit card instead

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