You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Broken phone and can't back it up

So I closed my phone in the car door yesterday and it broke the screen and bent the phone by the charging port. When I logged into my new phone it only downloaded the pictures from my daughters phone because we use the same apple ID. I can't back my old phone up because the screen doesn't work and the charging port doesn't work either. Is there a way to get my pictures and stuff on lt my new phone?

iPhone 11 Pro Max

Posted on Jan 13, 2020 3:02 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2020 12:29 AM

Is there a way to get my pictures and stuff on lt my new phone?

If you don't have an iCloud or iTunes backup, that content is gone.


If you and your daughter share an Apple ID, your photos, contacts, calendars etc. should be on her device as well if you were syncing it to iCloud.


If you sign in to iCloud.com, what content of yours can you see?

1 reply
Question marked as Top-ranking reply

Jan 14, 2020 12:29 AM in response to rbkb2004

Is there a way to get my pictures and stuff on lt my new phone?

If you don't have an iCloud or iTunes backup, that content is gone.


If you and your daughter share an Apple ID, your photos, contacts, calendars etc. should be on her device as well if you were syncing it to iCloud.


If you sign in to iCloud.com, what content of yours can you see?

Broken phone and can't back it up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.