You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can’t open pages, numbers etc. Any ideas?

Pages, numbers and keynotes say they are loading but then don’t open. The error message says ‘Numbers could not be downloaded at this time’ . Any ideas on how to resolve this would be appreciated, thanks.


iPad Air, iOS 11

Posted on Jan 18, 2020 2:19 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2020 10:24 AM

If your iPad Air is still running iOS 11, the issue may be that the versions of these apps are not compatible and would require updating iOS. However, based on the exact model of your iPad, that may not be possible.

2 replies

Jan 18, 2020 3:25 PM in response to Pixxxycat

Tesserax is correct.

Versions of Pages, Numbers and Keynote maybe no longer available for your iPad and for your version of iOS.

These require iOS 12, now.

Your iPad Air is too far behind in iOS upgrades/updates.

Depending on which iPad Air you have a 2013, 1st gen iPad Air can be upgraded to iOS 12.4.x.

A 2014 iPad Air 2 can be upgraded to iPadOS 13.3, currently.

You can upgrade that iPad Air to iOS 12.4.x/iPadOS 13, but you will need to connect that iPad Air to a computer, connected to the Internet, running the latest version of iTunes and do the iOS/iPadOS upgrade of your iPad Air through iTunes on a computer.



Best of Luck to You!

I can’t open pages, numbers etc. Any ideas?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.