Apple tv 3rd gen (1427) with sw v. 7.4 connects to App Store (movies, podcasts) but cannot access apple tv app: a never ending spinning wheel under “Accessing TV” is all I get. Signed out and back in, restarted - all to no avail. How to solve this?

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Apple tv 3rd gen (1427) with sw v. 7.4 connects to App Store (movies, podcasts) but cannot access apple tv app: a never ending spinning wheel under “Accessing TV” is all I get. Signed out and back in, restarted - all to no avail. How to solve this?

Apple TV 3, 8

Posted on Jan 18, 2020 10:57 AM

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Answer 1

jeremy_v

Community Specialist

Jan 21, 2020 8:18 AM in response to fsoares

Hello fsoares,

Thanks for the post in Apple Support Communities. I understand you're unable to access content from Apple TV+ and you've done some troubleshooting already.

I recommend checking this resource, as it has a few additional steps that could help you: If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps

Feel free to reply back if needed!

Best wishes.

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Apple tv 3rd gen (1427) with sw v. 7.4 connects to App Store (movies, podcasts) but cannot access apple tv app: a never ending spinning wheel under “Accessing TV” is all I get. Signed out and back in, restarted - all to no avail. How to solve this?

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