can't activate iphone 5s after update 12.4.4

Question

ihor292 Author

Level 1

8 points

can't activate iphone 5s after update 12.4.4

i can't activate my device

my email starting from "i"

but showing

[Edited by Moderator]

iPhone 5s, iOS 11

Posted on Jan 30, 2020 1:02 PM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

684,615 points

Jan 30, 2020 5:15 PM in response to ihor292

you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.

Activation Lock - Turn off Find My iPhone

Reply

Answer 2

Eric Root

Level 10

684,615 points

Jan 30, 2020 1:14 PM in response to ihor292

Are you seeing an Activation Lock? Is this a used device?

If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.

Genius Bar Reservation US

or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat

Apple Support using Twitter

Or fill out and submit this form.

Reply

Answer 3

ihor292 Author

Level 1

8 points

Jan 30, 2020 1:50 PM in response to Eric Root

this is a used device
where was turned off "find iphone" and then logged out, 
then I login in and activated it and activate "find iphone" service and everything worked find
there is't Activation Lock

Reply